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Shipping and Returns

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Shipping and Returns 2017-02-23T23:51:48+00:00

FREE SHIPPING: petosa offers FREE SHIPPING ON EVERYTHING to the continental United States, including accordions (some exclusions may apply). All items shipping to the non-continental United States will be charged accordingly. If you do not live in the lower 48 states, the automatic shipping estimator will inform you of rates pertaining to your zip code. Please contact us if you have any difficulty with petosa.com or if you would like to obtain a shipping quote (email us at petosa@petosa.com)

NEW ACCORDIONS: New acoustic accordions purchased online or by phone are returnable/exchangeable within 7 days of receipt. Items purchased in-store may be exchanged for full credit within 7 days (no refunds for in-store purchases). Any transaction fees that are incurred may be deducted from the refunded amount upon return. If free shipping was offered, shipping costs will be deducted from the refunded amount upon return. Exchanges are subject to shipping charges as free shipping is offered for the original purchase only. Customer is responsible for return shipping charges. Returning of non-acoustic instruments are subject to a 25% restocking fee (i.e. Roland V-Accordions, amplifiers, etc.). New accordions must be returned in new condition.

CERTIFIED USED ACCORDIONS: Certified Used Accordions purchased online or by phone are returnable within 7 days of receipt. All Certified Used Accordions are offered with a guaranteed 6-month trade-up program (see below for details). Customer is responsible for return shipping. Items purchased in-store may be exchanged for full credit within 30 days (no refunds for in-store purchases). Any transaction fees that are incurred may be deducted from the refunded amount upon return. If free shipping was offered, shipping costs will be deducted from the refunded amount upon return. Exchanges are subject to shipping charges as free shipping is offered for the original purchase only. Customer is responsible for return shipping charges. Returning of non-acoustic instruments are subject to a 25% restocking fee (i.e. Roland V-Accordions, amplifiers, etc.). New accordions must be returned in new condition. 

TRADE-UP PROGRAM: Our trade-up program allows you to own a Certified Used instrument for 6 months and trade-up for a Certified Used instrument while obtaining 100% of the value of your original purchase. We extend the time of ownership to 1 year when trading up towards a new instrument. The trade-up program is offered as a one-time trade-up, guaranteeing 100% value. After that, there may be depreciation applied to the trade-in and we cannot guarantee 100% value. Our trade-up program applies to all Certified Used and Accordion Garage instruments (not new instruments). Instruments must be in relatively the same condition as when they were purchased, without any wear or damage caused by neglect or misuse. After the 6-12 month period expires, trade-ins are always welcome and will be appraised upon inspection.

TRADE-INS: Didn’t purchase your accordion from petosa? No problem, we can appraise your current accordion(s) for trade value upon inspection. We welcome instruments to be personally delivered for immediate appraisal or shipped from out of state by your choice of courier (see Returns below for shipping instructions). If you have questions about how to pack and/or ship your accordion, here is a video that will help you better understand how to pack an accordion for shipment: https://www.youtube.com/watch?v=TlDZcfbyALc&t=51s

No appraisals or values can be provided without the instrument having been physically inspected.

ACCORDION GARAGE ITEMS: Items in the Accordion Garage that are purchased online or by phone are returnable within 7 days of receipt. Many items are offered as-is and therefore no warranties are provided for this section of the online store unless otherwise stated. New items are subject to a restocking fee if returned in used condition. In-store purchases may be exchanged within 7 days (no refunds). Any transaction fees that are incurred may be deducted from the refunded amount upon return. If free shipping was offered, shipping costs will be deducted from the refunded amount upon return. Customer is responsible for return shipping.

RETURNS & EXCHANGES: We stand behind everything we sell. If you are not satisfied with your purchase, you may return the item within 7 days of receipt for refund (excludes in-store purchases) or exchange within 30 days of purchase (excludes accordions – see above). Returning of electronic products may be subject to a restocking fee. If free shipping was offered, shipping costs may be deducted from the refund upon return/exchange. Any transaction fees that are incurred may be deducted from the refund.  Financed or lay-a-way items may receive credit but are non-refundable. A Return Authorization and proof of purchase from Petosa Accordions is required (store receipt, gift receipt, shipping invoice, or account purchase history) for all returns and exchanges.  

RETURNS & EXCHANGES BY COURIER: To return or exchange an order by courier (USPS, FedEx, UPS, etc.)…

You must contact us by phone or email to obtain a Return Authorization confirmation.  Upon receipt of RA, return the item including your original invoice or sales receipt. If you do not have your original invoice or sales receipt we will happily provide one for you. We ask that you refrain from using ‘packing peanuts’; a $30 unpacking/disposal fee will be applied if used to ship your instrument.  

Include a copy of your proof of purchase. No proof of purchase? Include full contact information and any information pertaining to the purchase and we can use our records to confirm the purchase. We recommend insuring valuable items and choose a service with tracking if possible.  

For Returns – ship to:

Petosa Accordions
313 NE 45th St
Seattle, WA 98105