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Our Guarantee

/Our Guarantee
Our Guarantee 2017-10-24T23:58:08+00:00

Petosa Accordions

New Petosa accordions are warrantied for a period of 10 years to be free of defect.

New Petosa accordions include free lifetime maintenance awarded to the original owner.

Petosa reeds are guaranteed against breakage for the life of the instrument. 

Each new petosa is warranted to be free from defects in material and workmanship under normal use and care.  Our obligation under this warranty being limited to making good any part or parts thereof which shall, within 10 years after purchase, be returned to us directly with transportation charges prepaid, and at such time our examination shall disclose to our satisfaction to have been thus defective.  The owner is responsible for delivery as well as return shipping if applicable.  

This warranty shall not apply to any instrument which shall have been repaired or altered in any way so as, in our judgment, to affect its stability or reliability; nor which has been subject to misuse, negligence, or accident.

 

Giulietti Accordions

New Giulietti accordions are warrantied for a period of 5 years to be free of defect.

In accordance with this policy, it is Giulietti Accordions and/or your dealer’s responsibility to render any service required under and during the period of warranty.  After the expiration of the warranty, either entity will be equally helpful in securing necessary repairs and adjustments for you.  

Each new Giulietti Accordion is warranted to be free from defects in material and workmanship under normal use and care.  Our obligation under this warranty being limited to making good any part or parts thereof which shall, within 5 years after purchase, be returned to us directly or through your dealer with transportation charges prepaid, and at such time our examination shall disclose to our satisfaction to have been thus defective. The owner is responsible for delivery as well as return shipping if applicable.

This warranty shall not apply to any instrument which shall have been repaired or altered in any way so as, in our judgment, to affect its stability or reliability; nor which has been subject to misuse, negligence, or accident.

 

Certified Used Accordions

Our selection of used accordions are offered with our exclusive certified guarantee. Each certified instrument has been inspected and reconditioned with an extended warranty – ensuring a used instrument to have no problems upon receipt.

We guarantee that each certified pre-owned accordion has been inspected and serviced to meet our certification guidelines. Your purchase should last for many years of normal use under normal conditions, provided the accordion receives the care and attention of a fine musical instrument. As evidence of our continued satisfaction guarantee of your purchase, upon the instruments return to our location, Petosa will promptly repair without charge, any part found to have a defect in material or workmanship within the warranty period from the original purchase date. This warranty is limited to the original owner as stated on sales receipt. Customer is responsible for any and all incurred shipping cost to and from our facility. Each pre-owned accordion has a special warranty that is provided within the product listing.

The above warranty does not apply to an accordion whose serial number has been removed, defaced or altered, which are not properly maintained, which are exposed to extremes in relative humidity or temperature, or which are neglected, abused or modified. Electronic components are guaranteed to be in working order if included in product listing unless otherwise noted. Electronic components such as accordion amplification are guaranteed to be in working order upon delivery but are not covered under the instrument’s acoustic warranty. Normal maintenance work such as tuning, reeds, mechanical wear, as well as the results of normal wear are not covered within this warranty.

Trade-up Program

After nearly a hundred years in the accordion industry, we know what our customers want.  We know that it can take time to get to know an accordion and that the wants and needs of musicians can change for one reason or another.   Regardless of the reason, the trade-up program allows you to own a Certified Pre-owned Accordion for up to 6 months and if wants and needs do indeed change, trade it back for something of equal or greater value and receive 100% value of your original purchase. We extend this one-time offer to 1 year when trading up to a new Petosa or Giulietti.  We take all types of accordions in on trade, so after the 6/12 month period expires, you are always welcome to trade-up at any time – value of trade will be determined upon inspection.  Our trade-up program applies to Certified Pre-owned Accordions only. Instruments must be in reasonable condition, similar to when they were purchased, without any wear or damage caused by neglect or misuse.  Some exclusions apply, shipping costs are not considered in the value of the instrument and will likely not be credited upon trade-up.  Additional shipping charges may be applied.

7-day in-home trial

petosa offers a 7-day in-home trial for all accordions both new and used.  This offer is valid for customer’s that have never had the opportunity to try the accordion they are purchasing, thus allowing them to do so in the comfort of their own home.  If the customer decides to return the accordion after the trial period, they are responsible for shipping charges both ways.  If exchanging after the trial period, we may help credit the shipping charges towards the next item. We find that most of our customers have their expectations exceeded upon receiving an accordion from us and returns are rarely needed, but this allows the customer to feel confident that if they are not 100% satisfied they can effortlessly make the return. 

 

Disclaimer: While every effort is made to ensure accuracy, images, prices and specifications are subject to change without notice. Petosa Accordions is not responsible for typographical or image presentation errors.